General Query

Simple Queries

What should I do if I can’t remember my login details (user name or password)?
Unfortunately, if someone forgets his login details like password or user name on our site, he must follow the instructions captivated below:
Simply go to the Login Page and click on ‘Forgot Password link’. After that, just follow the instructions given.
Is safe for online purchasing?
We have many trusted banking partners for transactions. They all use 128-bit encryption and advanced SSL (Secure Socket Layer)Technology. For further details, please browse our Privacy Policy.
How should I return my purchased product?
If any user is not satisfied with his purchase, he can return the product to us. For returning any product to us user should return it within 14 days from the date of receipt hereof or receipt the item. For refund, he is required to fulfill certain conditions relating to the product, its billing vouchers etc. For more details please check our Returns Policies and Terms & Conditions.
Can I check the status of my order or track my order after it’s dispatch?
Yes, on you can easily check the status and track your order after its dispatch by simply logging into your accounts section
What should I do if I have an unsolved query regarding my order?
We hope your all queries are explained in the FAQ section, but if your query is still unexplained or otherwise, then you can contact our Customer Care Team by simply dialing +91-89-5555-222-6. You can also contact us with mail at
Can I change or cancel my order after its confirmation?
No, you cannot make any last minute changes in order or in details provided after its confirmation. However, you may cancel the order within 7 days from the date of order confirmation.
How should I respond if I don’t receive order confirmation email from your side?
Generally, we send an order confirmation email relating to customer’s order on the email id provided by him. However, if you do not receive any confirmation mail within 24 hours, please check e-mail id (provided by you) in “my account section” once again or you can simply contact our Customer Care Team on +91-89-5555-222-6.

Shipping Queries:

How long I have to wait for my delivery?
The shipping period for any product completely depends upon the availability of the ordered product and distance between the delivery place and our stores. Our every product is dispatched with complete shipping details like shipping time, original vouchers, shipping cost, etc. Generally, we deliver item promptly so that item is received by the customer within 7 to 10 working days (excluding the holidays). You can also track your order by simply logging into “your account section”.

Queries about jewelry:

Does safe for online purchases?
We have many trusted banking partners for transactions. They all use 128-bit encryption and advanced SSL (Secure Socket Layer) Technology. This advanced security protocol facilitates complete security of their payment details.
Does Swankykart also provide any certificate with gemstone jewelry?
If customer demands any certificate for gemstone jewelry we provide the same on chargeable basis.

Payment queries

How accepts payment for purchase?
Customer can make payment by various ways. Customers can simply select a desired item and pay through their Master Card, Debit Card, Visa or they can also make payment through Cash On Delivery. But Cash On Delivery is available only on some products for checking availability of your chosen item please go through our payment policy.